User Guide

Operation Guide for the Administrator

Login Guide Email

A login guide email is sent by following the procedure for Sending a login guide email to users who have never logged in.

Mail Specifications

Item Text
Subject [RICOH Account] Login Guidance Notice
Body Dear {Given Name},

This is sent to users whose registration as RICOH Account users is complete but have never logged in.

You can use the service and change the settings by logging in with your {External Service Account Name} from the following URL.*1
{RICOH Account Login URL}

Tenant Name : {Tenant Name}
Tenant ID : {Tenant ID}
User ID : {User ID}

To use a PIN on devices where PIN code login is enabled, issue the PIN from the following URL.*2
{My Account Settings Device Login Setting Screen URL}*2

Please do not reply to this automated message.

=======================
Ricoh Co., Ltd.
=======================

Email Components

Item Description
Given Name Displays the given name of the user who received this email, as registered in User Information Settings of the user.
If a given name was not registered, the user ID registered in User Information Settings is shown.
External Service Account Name The name that is displayed varies depending on the coordination method.
The "Microsoft 365 account" name, the "Okta account" name, or the name specified for [Name of Account to Coordinate with SAML] on the SAML Coordination Settings screen may be displayed.
RICOH Account Login URL Displays the URL for the login screen.
Tenant Name Displays the tenant name of the user who received this email.
Tenant ID Displays the tenant ID of the user who received this email.
User ID Displays the user ID of the user who received this email, as registered in User Information Settings of the user.
My Account Settings Device Login Setting Screen URL Displays the URL for Device Login Setting in My Account Settings.
Substitute message
You can use the service and change the settings from the following URL.
If you cannot log in, use the "Forgot password?" setting on the login screen.
  • *2 This is displayed when any of the following conditions are met.
    • When "Card and PIN Code, or Device Account" is selected for [Single sign-on to application] in Login Method on Device of Tenant Info.
    • When PIN is enabled for [Activating Login Method] in Login Method on Device of Tenant Info.