User Guide

Operation Guide for the Administrator

Login Log

Item Description Value logged
Date/Time Date and time when the login occurred. The time zone is in UTC. YYYY/MM/DD HH:mm:ss
User ID User ID of the user who was logged in User ID
Result Login attempt result
  • When succeeded: Success
  • When failed: Failure
Failure reason Reason for the login attempt failure
  • When the result indicates a failure: See "Login attempt failure".
  • When the result indicates a success: -
Login Method Login method used
  • Email address / Password: Email address / Password
  • Email address / Password / Confirmation code: Email address / Password / Confirmation code
  • Tenant ID / User ID / Password: Tenant ID / User ID / Password
  • Tenant ID / User ID / Password / Confirmation code: Tenant ID / Password/ User ID / Confirmation code
  • Microsoft 365 account: Microsoft 365 account
  • SAML: SAML({value specified as the name of an SAML-coordinated account})
  • IC Card / Device account: Card or Device account
  • PIN: PIN
  • User select: User select
Device (Serial Number) Type and serial number of the device used to log in
  • Multifunction Printers/Copiers: Multifunction Printers/Copiers
  • Interactive Whiteboard: Interactive Whiteboard
  • RICOH eWhiteBoard: RICOH eWhiteboard
  • RICOH Collaboration Board：RICOH Collaboration Board
  • Thermal Device: Thermal Device
  • THETA: THETA
  • Environment Sensor: Env Sensor
  • RICOH IoT Gateway Box: RICOH IoT Gateway Box
  • RICOH e-Sharing Station: RICOH e-Sharing Station
  • Warning Light: Warning Light
  • Edge device with application: Edge device with application
  • Power Meter：Power Meter
  • PFU Scanner：PFU Scanner
  • Multi Sensor：Multi Sensor
  • Not applicable or when the device is unknown *1: -
Request ID Random ID assigned by the system
*1 When the login method is other than "PIN" or "User select", device (serial number) identification is not guaranteed.

Login Attempt Failure

Login attempt failure Login method Value logged
Invalid user status for the user who attempted to log in All Account inactivated
Locked user status for the user who attempted to log in All Account locked
The login password entered did not match that registered with this service.
(including no password registered)
  • Email address / Password*1
    If a user whose registered email address matches the login password entered belongs to multiple tenants and attempted to log in via the login screen without specifying the ID of the target tenant, and if the entered password was incorrect, a login attempt failure is logged for all instances of the user.
  • User ID / Password
 Password incorrect
The confirmation code entered to log in was incorrect.
  • Email address / Password
  • User ID / Password
 Confirmation code incorrect
The login password entered has expired.
  • Email address / Password
  • User ID / Password
 Password expired
The login password entered violates the password policy.
  • Email address / Password
  • User ID / Password
 Password policy violation
Reason other than above (such as server error) All Other errors
*1 This occurs only when a duplicate email address is allowed.